About Us This web site is owned and operated by GDHTRADING who is completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
8078 Clems Branch Rd Fort Mill South Carolina 29707 United States
Phone: (803) 548-0946
S.C. Resale Certificate 029138647
Company number: +001 954-346-4195
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. We accept Visa, MasterCard, Discover Card, and the American Express Card.
We also accept PayPal.
You may send your credit card information via phone, fax, or first class mail (not recommended). DO NOT mail such sensitive information via E-Mail. Call us!
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we execute your order or send you an invoice. We have included this term to protect us in the case that we are no longer able to supply a particular product for some reason.
Shipping And Handling A minimum order requirement of $ 25.00 is now set for our shopping cart.
We regret the requirement of this amount, but the cost of shipping orders below this value is prohibitive when one considers the minimum charges by UPS to handle small shipments.
Freight Charges are for buyer's account and are not refundable. If you elect to refuse the delivery and shipment is returned to us (without the issuance of an RMA by us), any return shipping charges are also for your account. A handling charge of $ 5.00 and a restocking charge of 20% will be assessed on all unauthorized returns.
Our F.O.B. Point is Ballentyne, NC. We can serve the entire South and North Carolina within one day using FedEx Home Delivery Service. If your order includes 'perishable' items that should not be exposed to prolonged periods of heat, we suggest that you select UPS RED LABEL/Next Day Air with FedEx. This is over-night delivery and you will have your package by 10:00 AM in the morning. Blue and Brown Label Deliveries as well as FedEx Ground, will only reach you in the late afternoon.
Our Shopping Cart is 'automated' and links directly to the UPS Rate Tables. A "Street Address" is required for all shipping destinations. All shipping charges are automatically calculated and are based upon the weight of the shipment and the UPS Zone.
UPS will not delivery to a Post Office Box. We utilize 'Address Verification' with UPS and any incorrect mailing address will be rejected by the UPS shipping system (not by us). The system may apply a default shipping charge of $49.95 if the UPS Address Verification System is unable to verify the shipping address you have entered. A UPS Tracking Number will be provided automatically by our Shopping Cart and will be sent to the Email address you provide. Please make certain that you provide a correct E-mail address. You must also be certain that your 'spam filter' allows the receipt of E-Mails from us.
Alaska and Hawaii
We will ship to Alaska or Hawaii, via the U.S. Postal Service. USPS Priority Mail is your only option since any shipment via UPS is simply too expensive. Ground Service via the US Postal Service would simply take too long and is not an option.
If additional charges for shipping are applicable to your shipment (such as insurance with USPS Priority Mail Service), we will add applicable insurance charges to your order. You must use 'Payment via Credit Card' if you elect USPS Priority Mail.
It is your obligation to select the correct shipping method. Your shipping selection will obviously vary depending on the destination and if any 'perishable' food items are included in your shipment.
If you would like to obtain the approximate cost of your USPS Priority shipment to Alaska or Hawaii, please http://www.usps.com. We ship from Zip Code 29707 Indian Land, SC or Fort Mill, SC and you can readily determine the approximate cost of shipping.
Remember, all products carry a net weight, but the cost of packing material will increase the weight slightly.
Delivery Schedule We normally ship your order the day following receipt of your order.
Important: We will not ship 'heat sensitive' items on a Thursday or Friday via UPS Brown Label. The shipment would only sit in a UPS Warehouse over the weekend.
Such shipment will be made on a Monday following receipt of your order.
UPS RED LABEL SERVICE (next day air) or UPS BLUE LABEL SERVICE (second day air) and we will expedite your shipment. Note: Only UPS Red Label will be delivered by 10:00 AM by UPS. Both Blue Label Service (Second Day Air) and UPS Brown Label Service (Regular Ground) will be delivered after 2:00 PM.
UPS Red Label Early A.M. Service is not available at all locations. Our shopping cart links to the UPS Rate Tables and UPS determines the type of service available - NOT US!
Christmas Orders/Lay Away/Delayed Shipping
We have encountered frequent problems with the processing of 'Credit Cards' Either the number is invalid, or the expiration date or Security Code does not match and such transactions are declined. Seasonal limitation may not enable us to sell the merchandise again, if we are obliged to return your merchandise to stock. To avoid this, we will process and charge your credit card at the time you place the order. There are no exceptions to this policy.
Once we have packed your order, we have essentially identified the goods to your order and the merchandise is yours. If you elect to cancel your "Lay away Order" prior to shipment, the same cancellation fees as shown in our "Shipping and Handling" Section will apply.
Back Orders We do not backorder! Each item is clearly marked as either 'In Stock' and you can add such items to your Shopping Cart, or the item is marked 'Out of Stock' and you will be unable to order the item.
We update our 'On-line Inventory' daily. During the update procedure, our shopping cart may inform you that Shopping is suspended'. You will be able to place items into your cart again after a short delay.
If your item is not in stock and you would like to order the item, then please join our mailing list and specify the item and quantity that you would like to order.
Certain merchandise is not 'Inventory stock' and you are allowed to place special orders for such items. This type of inventory is clearly marked for your convenience. This includes full cases of coffee that are 'drop shipped' for us.
Certain merchandise such as German Lebkuchen or Christmas Stollen are of a seasonal nature. We receive such merchandise only once a year. If such merchandise is marked 'Out of Stock', you will not be able to order such merchandise again until the following year.
We will make every effort to contact you if an item is not in stock. Seasonal pressures may prevent us from doing so. Minor substitutions of similar items and values may occur if the value is below $ 10.00. You will receive equal or better value in such instances.
Please accept our apologies for any inconvenience.
Tax Charges For orders made from within the United States sales tax will be applied to all South Carolina orders. Taxes are determined by the 'Ship To Address' and not the 'Bill To Address'. Our business is located and operates from South Carolina. All other orders with a shipping destination other than South Carolina are currently tax free.
Credit Card Security Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. Credit card information is only entered when you reach the "SECURE" site of Authorize.net. You will note that your web address or URL changes to 'https://www.authorize.net'.
You will also see a 'lock' on the bottom of the screen denoting that you are at a 'secure site'.
If you are still uncomfortable, select a different payment option and fax the order with all the pertinent information to us. Our fax number is (980) 819-2180. You may also call us at (954) 346-4195. Do not E-Mail credit card information to us! It is not secure!
Guarantee We guarantee your satisfaction. If you by chance received the wrong item, or the merchandise is damaged in transit, please contact us within 48 hours upon receipt of the shipment.
If your order is damaged during shipment, please contact us and the carrier immediately. We make every effort in packing your shipment carefully, but occasionally improper handling while the package is in transit can result in damaged merchandise. The carrier may elect to inspect the damaged merchandise
If shipped via UPS, you may report your damage initially by contacting UPS at (800) 742-5877. You will need your UPS Tracking Number. Then contact us by calling (954) 346-4195. We will gladly file the claim against UPS and or FedEx on your behalf. Be certain to retain all shipping material in case the carrier elect to inspect the damaged shipment.
ALASKA and HAWAII
Only shipment via USPS Priority Mail. Don't forget buy insurance. The Postal Service now includes $ 50.00 in insurance per shipment. If your order is above this value, please insure against loss or damage, etc. If you don't insure, any loss or damage is your loss. We cannot recover for you what is not insured by you.
Reaching Us If you need to reach us, please email us at email@example.com, or use the link on the store page, alternatively, you can call (803) 548-0946) or fax us on or write to us at 8078 Clems Branch Rd Fort Mill South Carolina 29707 United States There is no 'phone tag' involved and you have a written copy for your records.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
We regret, but 'Food Items' cannot be returned to us. No potential customer would want to shop at our site and buy merchandise from us that may have been returned by another customer and possibly have been tampered with.
We feel confident that you understand this policy. This policy is for your protection.
All Erzgebirge Wood products have their own return policy. Please review the applicable section in our shopping cart!
Should a return shipment be necessary, please obtain an RMA from us prior to returning any merchandise. Any shipment without an RMA will be automatically refused by us.
Remittance Terms Full payment is due prior to shipment of any order.
We retain title to merchandise until fully paid for.